AriaMD records in the browser. The first time you click New Recording or AriaMD in the sidebar, the browser asks for microphone permission. If you accidentally clicked block, or if your IT policy denied the prompt, the recording button stays grayed out. Here is how to reset the permission per browser.
Chrome and Edge
Click the lock icon in the address bar. Find Microphone in the site settings panel. Switch it to Allow. Reload the page. The recording button reactivates.
If the lock icon does not show a microphone option, the permission was never prompted, usually because the site was
opened inside an iframe or a managed browser profile blocks media capture. Open the app in a top-level tab (
https://nextvisit.app) and try again.
Safari
Open Safari, then Settings, then the Websites panel. Pick Microphone in the left column. Find nextvisit.app in the
list. Set the permission to Allow. Reload the tab.
Safari on iOS handles this in iOS Settings, then Safari, then Microphone. The setting is global per site once granted, so you only need to do this once per device.
Firefox
Click the shield or lock icon in the address bar. Choose Connection secure, then More information, then Permissions, then Use the microphone. Set to Allow and remove the temporary block if one is in place. Reload.
Managed devices and group policy
If your practice uses a managed device profile (MDM, group policy, or a Citrix or VDI session), microphone capture can be blocked at the OS or policy level even when the browser allows it. Symptoms: the browser prompts for permission and you click allow, but the recording button still does not work, and there is no error in the browser console.
Two checks: first, run chrome://settings/content/microphone (or the equivalent for your browser) and confirm
nextvisit.app is listed under Allow. Second, ask your IT team whether microphone access is permitted for the browser
in question. The fix is on the IT side, not in the app.
Quick checklist when nothing works
- Is the browser up to date? Older versions of Chrome and Safari have known media capture bugs.
- Is the site loaded over HTTPS? Microphone capture is blocked on HTTP.
- Is another tab using the microphone? Some operating systems lock the device to one tab at a time.
- Is the device microphone working in another app? If your laptop microphone is broken, the browser cannot recover from it.
If the basics are fine and the button is still grayed out, email support. Include the browser version, the operating system, and a screenshot of the address bar showing the permission state.